Lunch Actually PTE LTD Refund Policy
General Packages (May not apply to Promotional packages)
3 Days Cooling Down Period: Within three (3) calendar days from the date of payment, if you wish to cease your membership, LA will return to you the membership fee less the administration fees of $648.00 (inclusive of 8% GST).
6 Months No Match Policy: If LA is unable to find any matches that are within your stated Basic Criteria within a period of six (6) months following the date of our receipt of all the relevant documents stated above, you may request for a termination of the membership and LA will return to you 70% of the membership fees paid, plus 8% GST.
This policy shall no longer apply if:
- you have been presented with a match within your stated Basic Criteria
- you have refined your Basic Criteria after sign up
- you have rejected a match within your stated Basic Criteria
- you have accepted a match and gone on an arranged date by Lunch Actually
- you get married, engaged or attached during the membership term
- you are relocating and/or you are traveling out of the country for the majority of the 6 months period
- you have put your membership on hold during the 6 months period
- The country is in an extraordinary situation eg: pandemic, riots; in these cases, the “6 Months No Match Policy” period is extended by an additional 6 months.
All membership fees paid to LA are NON-REFUNDABLE and NON-TRANSFERABLE. In the event that your validity period has expired and the guaranteed dates are not completed, LA reserves the right to extend the validity period by 1 year or replace or substitute with products and services of similar value within LA.
Mode of refund will be by cheque or bank transfer. Refunds will be processed within 10 to 12 weeks upon final management approval.
For Dating Success Program Packages:
1 Month No Dating Program Policy: If we have not delivered any dating program for you within a period of one (1) month following the date of our receipt of all the relevant documents required, you may request for a refund and termination of membership and LA will return to you 70% of the membership fees paid, plus 8% GST.
After you have gone out for the first dating program, all membership fees paid to are non-refundable and non-transferable.