Lunch Actually PTE LTD Refund Policy
6 Months No Match Policy: If LA is unable to find any matches that are within your stated Basic Criteria within a period of six (6) months following the date of our receipt of all the relevant documents stated above, you may request for a termination of the membership and LA will return to you the membership fee less the administration fee HKD6,000.00
This policy shall no longer apply if:
- you have been presented with a match within your stated Basic Criteria
- you have refined your Basic Criteria after sign up
- you have rejected a match within your stated Basic Criteria
- you get married, engaged or attached during the membership term
- you are relocating and/or you are travelling out of the country for the majority of the 6 months period
- you have put your membership on during the 6 months period
All membership fees paid to LA are NON-REFUNDABLE and NON-TRANSFERABLE. In the event that your validity period has expired and the guaranteed dates are not completed, LA reserves the right to extend the validity period by 1 year or replace or substitute with products and services of similar value within LA.
Mode of refund will be by cheque or bank transfer. Refunds will be processed within 8-10 weeks upon final management approval.
For Dating Success Program Packages:
1 Month No Dating Program Policy: If we have not delivered any dating program for you within a period of one (1) month following the date of our receipt of all the relevant documents required, you may request for a refund and termination of membership and LA will return to you 70% of the membership fees paid, plus 7% GST.
After you have gone out for the first dating program, all membership fees paid to are non-refundable and non-transferable.