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Lunch Actually Complaints and Bad Reviews


As unsettling it can be, bad reviews and complaints make a better company..if the reviews are attended to and acknowledged by.

In business, it’s not uncommon to have unhappy clients or customers that have complaints. Especially when it’s a company that is catering to a cause that is very personal, LOVE.

Lunch Actually has been arranging more than 120,000 first dates, some end in marriage while others in bad reviews. We took the liberty to discuss the latter. Why? Because as said before, bad reviews make a better company. By knowing the clients’ concerns, we as a team are made aware of things that our clients are experiencing and feeling. Only then, we can improve as a service to deliver the best result and fulfill the objective of our clients upon joining us: to find the love of their lives.

Let’s take a look at some of the bad reviews and responses.

Lunch Actually Complaints #1

lunch actually review 1

REVIEW 1

Lunch Actually’s COO Rose responded to the review:

lunch actually response 1

RESPONSE 1

Dear Chloe,

Thank you for leaving your feedback and we sincerely regret to hear about this.

We do encourage our clients to have more flexible preferences in the areas where they can be flexible - so that we can potentially match them with more compatible singles. But of course this has to be something that the client is comfortable with. We understand that you were fine with these preferences - therefore we went ahead with these. Our clients can always contact us if they wish to change their preferences, and we will be changing them accordingly.

Since we match clients based on multiple factors, not just basic preferences - but also values and goals; and lastly, the availability of both parties. It may take longer for some clients to be matched - however our dating consultants are continuously looking; as every day we have new clients joining our database.

All the testimonials you saw online were real - these are photos and reviews from our clients, and it wouldn't be in our best interest to cheat because then the real people in the photos may come across them and complain. This wouldn't make sense.

We take feedback from our customer seriously and we do want to turn your experience around. We're already in touch with you, we're committed to working together with you to help you achieve your dating goal.

Best,

Rose, COO

Lunch Actually

Lunch Actually Complaints #2

lunch actually review 2

REVIEW 2

Lunch Actually’s COO Rose responded to the review:

lunch actually response 2

RESPONSE 2

Hi Poster,

Thank you for leaving your feedback here and we regret to hear that you feel awkward about our process. Lunch Actually is a 1-1 matchmaking service for professionals and it is a blind date; because we don't want our members to form a pre-judgment before they meet their match on the date and potentially prevent themselves from actually getting to know someone who is very compatible with them on values and goals.

In regards to the description of the match, we only disclose the match's first name, age range, industry that they work in, and their hobbies and interests. We believe that this is in the best interest of our members not to share detailed personal information; and it makes it more fun to get to know each other on the date itself!

Lunch Actually works as a team; so your membership is taken care of by our team of dating consultants. This means, you will receive the proper follow-up and attention even when one consultant is away.

We're sorry to hear that this process is not suitable for you. Some people may prefer dating apps; and some would really prefer to let a dating service like Lunch Actually take care of the whole process. We'd love to talk to you to potentially transfer your membership to our sister brand, esync. With esync, you can view your matches online, select the people that you're interested to meet, and our consultant will help to arrange the date. Please email me personally at [email protected] and let us help you achieve your dating goal.

Thank you and hope to hear from you.

Rose, COO of Lunch Actually

--

As people have different comfort-zone where dating and love live is concerned, Lunch Actually caters to various platform through our sister companies, one of it being esync. esync is a dating app where people can match and select dates by themselves. Once there has been a mutual selection, our consultants will arrange dates according to the couple’s convenience and preference. This way, clients who prefer to make the selection on their own, are able to, at the same time we also provide assistance from our ever-willing consultants. :)

Lunch Actually Complaints #3

lunch actually review 3

REVIEW 3

Lunch Actually’s COO Rose responded to the review:

lunch actually response 3

RESPONSE 3

Dear Angel,

Thank you for leaving your feedback and we sincerely regret to hear about your experience.

We want to speak with you directly to look into this matter, however we're unable to find you in our database based on your email listed here. We also have sent you an email to your email address.

Before we can propose a solution or take action, we do need to investigate and look into your membership. If your date has behaved inappropriately, we would definitely look at his other date feedback and take action if we find similar patterns.

We also regret to hear your feedback about our consultants. We do advise clients to widen their preferences, especially physical preferences as we focus on compatibility in values and outlook in life that would matter in a long-term relationship. Many singles initially want to meet people who are tall, or have a long hair, which is good to have, but ultimately does not make him/her a better partner. Our role as consultant is not just to match - we do advise and help our clients throughout their dating journey. However, we understand your feedback and we definitely want to look into this further.

We take pride in helping our clients find happiness and over the years, we have created over 4,500 successful marriages and we've had to turn down singles who are not ready to date. We do not simply sign clients up if we do not believe that we can sincerely help them in their dating journey. At the same time, we value every feedback and we work with our singles to turn their experience around. Please reach out to me personally at [email protected] and allow us to find out more from you to make things right.

Once again, thank you for giving your feedback and we look forward to speaking to you.

Best,

Rose, COO of Lunch Actually

--

Lunch Actually takes pride in ensuring the safety of our clients. Hence, the long and detailed screening process of each and every applicants before we start the journey of finding love. We do our very best to try and reach out to our clients, although sometimes it can be a little challenging when there are no info to follow up on.

Lunch Actually Complaints #4

lunch actually review 4

REVIEW 4

Lunch Actually’s COO Rose responded to the review:

lunch actually response 4

RESPONSE 4

Dear Jermaine,

Thank you for leaving your feedback and for giving us the chance to turn your experience around. We have resolved this matter. :) Thank you for having trust in our service.

--

In this case, we have reached out to Jermaine and resolved the matter with her directly.

Lunch Actually Complaints #5

lunch actually review 5

REVIEW 5

Although there are many process between the interviews and the actual date and our consultants prioritize finding the right match more than the timeline, our clients’ concerns were acknowledged by COO of Lunch Actually Singapore, Rose, as she personally handles all complaints. Here are the responses to the reviews respectively.

Lunch Actually’s COO Rose responded to the review:

lunch actually review 5

RESPONSE 5

Dear Poster,

Thank you for leaving your feedback and for giving us the chance to make things right to resolve your case. We take each feedback seriously and we appreciate your trust in our service.

Best,

Lunch Actually

--

Most of the time, we are able to work alongside our clients to address their dissatisfaction and provide them with a solution which our clients are happy with. In this case, we have worked with the client and resolved her case as well.

Lunch Actually is Committed to Address All Reviews - Good or Bad

Catering on a platform that is personal has its challenges, however we take every journey with our clients personally and do our very best to ensure they find love. If there is a lapse on our part, we ensure that the matter is attended to and does not repeat.

Nonetheless, in some matters we are not given the opportunity to rectify the situation which is unfortunate because we do not want our clients to miss out on finding the perfect someone due to a little setback. However the journey continues and Lunch Actually strives for the best everyday for our client because we believe in making love happen.

15 years later, Lunch Actually still remains committed to help singles find the love of their lives because there is no work more fulfilling than making such a huge impact in our clients’ lives. Seeing photos and testimonials from our success couples make it all worth it.

lunch actually couple 1

lunch actually couple 2

lunch actually couple 2

If you have any feedback about Lunch Actually service, we’d love to hear from you. We value every feedback and suggestions from our members. Email us at [email protected].

If you have any questions about our service, do contact our offices or drop your enquiry here: https://bit.ly/2KtN1q2


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Minta undangan untuk bertemu dengan Dating Consultant kami sekarang.
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Minta undangan untuk bertemu dengan Dating Consultant kami sekarang.
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